Resource center
Best Practices
Practical guidance for better municipal websites.
- Custom Features for a Municipal Website: What’s Worth Building Vendor grids flatten two different things into the same square. How we sort the usual list of add-ons, what we would build, and the…
- How to Make Agendas and Minutes Easier for Residents to Find Agendas and minutes are among the most-requested items on any municipal website, and often the hardest to find. Six practical fixes.
- Why Residents Call Town Hall When Websites Fail When the phone keeps ringing at town hall, it's rarely because residents prefer calling. It's because the website failed them first.
- A Practical Website Checklist for Town Clerks Twenty minutes and your phone are all you need to evaluate your town's website the way a resident would. A checklist for clerks.
- What Makes a Good Municipal Website? Strip away the vendor language and a good municipal website comes down to five qualities. A yardstick for any board weighing a redesign.