Resource center
Resources for Clerks and Administrators
Practical answers to real municipal website questions, written for clerks, administrators, and boards.
Start here
Custom Features for a Municipal Website: What’s Worth Building
Vendor grids flatten two different things into the same square. How we sort the usual list of add-ons, what we would build, and the four questions to ask first.
More from the resource center
- What Should a Municipal Website Cost in 2026? Published municipal budgets, the costs that arrive after launch, and a twelve-line method for working out your own five-year figure.
- 10 Signs Your Town Website Needs to Be Replaced Municipal websites rarely fail all at once. They fade. Ten practical signs it's time to replace yours rather than patch it again.
- Municipal Website Accessibility: What Clerks Should Know Accessibility doesn't have to be a minefield. What WCAG 2.1 Level AA means in practice, the content habits that matter, and the questions to…
- How to Make Agendas and Minutes Easier for Residents to Find Agendas and minutes are among the most-requested items on any municipal website, and often the hardest to find. Six practical fixes.
- Why Residents Call Town Hall When Websites Fail When the phone keeps ringing at town hall, it's rarely because residents prefer calling. It's because the website failed them first.
- A Practical Website Checklist for Town Clerks Twenty minutes and your phone are all you need to evaluate your town's website the way a resident would. A checklist for clerks.
- What Makes a Good Municipal Website? Strip away the vendor language and a good municipal website comes down to five qualities. A yardstick for any board weighing a redesign.
- CivicPlus Alternatives for Small Municipalities Enterprise platforms fit enterprise governments. What small towns and villages should compare when weighing alternatives to CivicPlus.
- How Long Should a Municipal Website Redesign Take? Some vendors quote many months, others promise days. What actually drives municipal website timelines, and how to keep your project on schedule.
- Website Accessibility and Local Government Accessibility has moved from best practice to baseline expectation for local government websites. The landscape, what it means in practice, and a sensible path.